The trading conditions below are an integral part of all supply agreements and are valid for every supply order. This offer is without obligation and all previous catalogs, price lists, quoptations and the like are hereby canceled.
Shipping costs: For orders that are made through the webshop or verbally in person or anyother electronic means (mails for example) we reserve the right to amend the shipping costs depending on volumes, freight availability packaging supply costs, and these amends can be communicated to you by mail after the order has been confirmed and paid.
Prices: are in GBP and per unit. The prices are inclusive of VAT (20%), import costs, health certification, repotting and packaging costs per tree. There is an option to pay courrier costs or not depending on wether customers want to collect in person or not. No discounts are given unless agreed before hand with customers, and promotions will be displayed on the website for limited times, in ways of coupons or promotion codes to redeem.
Payment: every order must be paid at check out at the time of check out.
Delivery / Pick up: in case of delivery: we have chosen DHL express to delivery yours trees. DHL express charges a flat fee per box between 1kg and 20kg. In case of multiple boxes of low weight, the charge remains per box. If we can put several trees in the same box, or if we strap boxes together as 1 consignment, then the freight count is one box. At time of purchase from the website, you can chose a courrier delivery option, a delivery calculation required or a collect in person. If you chose a courrier delivery the shipping charge will automatically be with a multiplier per tree. If you chose a collection in person, and have a lot of trees, we can still work out an accurate delivery cost, which must be paid through the website, once you have been notified of that cost. Deliveries will only be dispatched once additional delivery charges are paid. DHL express offers a standard next day delivery , but if you wish an upgrade (before a specific time) then pick “delivery calculation required”. The cost of any shipping upgrade should be paid through the website before the courier collection. Plant orders are carried out weather permitting. We avoid periods of too high or too low temperatures. Picking up your order is by far the best, which saves shipping costs. Collection from our firm must be by appointment only, including sundays. The minimum delivery time is 10 days.
Opening hours: the retail grounds are closed to the public unless an appointment has been given. appointments are given monday to sunday, 8am to 7pm .
Discounts: when discounts are given they are in form of promotions for which a coupon/code is advertised on the website. Use this code at checkout. If plants are purchased by 5 to 9 for the same plant size and variety a 10% discount is given. From 10 units or more a 15% discount is given. Talk to us if you have specific needs, we can always find a way to please you.
Packaging: Is done with the greatest care and is charged at cost price.
Complaints: complaints about the quality of the delivered plants must be submitted in writing as soon as possible, but no later than 3 days after the delivery. Photographes of the boxes/plants/packaging must be given to us within 3 days. If a plant has been damaged whilst in transport and the courier is responsible for the damages, we must have proof of damaged packages. If the packaging is intact but the tree/plant inside is damaged, we also need all photographes of both tree and box. If plants/trees are well received and in good form, and die afterwards in the hands of the new owner, we cannot refund or replace the item. If the tree arrives damaged due to transport we can replace it if the tree is dead as a consequence. If it lost in freight, and courier cannot give proof of delivery, we can replace it including Freight FOC. If the tree is cosmetically damaged and will live, it will not be replaced. If a tree needs to be returned, if no longer required, It is at the buyers expenses and the refund will be based on the cost of the tree, minus the cost of the tag, minus the true cost of shipping out to you (from DHL invoice) minus the card processing fees. The refund will be processed once the tree has been received by us in good shape and health, properly boxed, within 2 days of purchase maximum. We will not refund and take back any tree for cosmetic reasons, if it is deemed by the purchaser not the shape/size expected. We can send photos of the tree before it is shipped out to avoid any disappointments. Under no circumstances will compensation for winter damage or damage due to late night frost or other extreme weather conditions be given. Also damage by incorrect treatment such as planting in wrong soil/medium or too much/too little water, cannot be compensated. We will always do our utmost to resolve any complaints as well as possible. In case of justified complaints, the customer can get replacement plants up to the original invoice value of the plant. No complaints will be handled without proof of purchase.
Other: For all cases not provided for above, the trading conditions for tree Nurseries apply. Our VAT is on all invoices. Any change in VAT rates will be reflected on the sales prices at the time of change. Prices on the website can change without notice. The relevant prices are the ones at present.
customer privacy: customer data is stored by us in our own system: this data consists of the following: name, address, postcode, city, phone number, email address. In addition the ordered items, invoices and payments are stored for each customer. This information is necessary to process the orders correctly and to keep our financial administration in order. You can request and obtain this information in writing without costs. This information is never shared with third party nor used to send advertising material.
Cancellation: in case of cancellation of a placed order for next day delivery, if the order is not already sent out for delivery, you can have a refund minus 15% for admin costs. No cancellation can be accepted if goods have been ordered from the nursery specifically for this order. As all orders are paid in advance, no refund will be given once the order has been placed. We reserve the right not to deliver within a time frame announced if the nursery hasn’t got the stock requested and the items have been paid for in advance. But as soon as the stock becomes available we will ship in priority.
Plant descriptions: our site gives a lot of plant descriptions which are based on the experience from the continent, from the Dutch Nurseries. These conditions may vary in the UK, with different time zones than the dutch. It is not possible to give the exact property for each plant for all circumstances, given they can vary a lot. No rights can be derived from the descriptions nor can any guarantees be given. All photos on this website are protected. Some come from arboretums abroad, whilst a lot are taken on site in Suffolk/Norfolk. They all have copyrights and cannot be used by other people or companies unless authorized by Poppin’s Plants Owner.
Replacements: Sometimes a certain plant is ordered and is sold out. In a number of cases we can contact you and offer an acceptable replacement. It is also possible that the size requested is not available anymore, we will offer an alternative size if this happens.
waiting list: There are different ways of ordering on the website
1/ item in stock in the UK and order sent straight away. The order is paid before delivery or collection in person
2/ item not in stock in the UK but can be put on back order for delivery at a later date (the order is still be prepaid) but the delivery date is unknown.
3/ item not ordered but put on a wish list (no payment at all is taken) that can be shared to friends and family. The wish list can transform into “put in wheelbarrow”
4/ item not ordered, not on wish list, but a new list can be created which can be a record of what the customer has in his collection.
5/ Customers can order directly from the Nursery and we can do a groupage with one of our current orders to minimise import costs.
Packaging: for low carbon footprint we will always try and re-use pre-used boxes. We also are in partnership with a forest charity to grow acorns and repopulate the landscape with our home grown oaks. You may wish to contribute to the scheme by paying a token extra at check out. You may wish to purchase oaks from us, and can chose weither to have them sent with your order or donated to woodlands of our chosing.
Partners: our Nursery partner is Esveld boskoop Plantentuin from the Netherlands. If you wish to order directly from the nursery, we can dispatch your order ounce received on our Suffolk/Norfolk site. If there are any other plants you wish to order, that are not listed on our website, you can check the Dutch Nursery Esveld Plantentuin.
All trees supplied by Poppins Plants are living organisms, which inherently interact with and respond to their environmental conditions. We assure that all trees are in a healthy condition at the time of purchase. However, once the tree has been purchased and leaves our care, we cannot control the environmental factors and conditions it is exposed to. Consequently, Poppins Plants cannot assume responsibility for the tree’s health or viability post-purchase. Please be advised that we do not offer refunds or replacements for any trees that fail to thrive or perish after they have been purchased. We encourage all customers to carefully consider the specific care requirements and environmental needs of their chosen tree to ensure its successful cultivation
Thank you for your attention, hoping to see you soon browsing and on our grounds.
Poppin